Refund policy

Return Policy

At Lume Naturals, we believe in conscious choices.

Every product we create is made with the highest quality ingredients, sourced transparently and crafted with intention.
We encourage mindful purchasing — taking the time to learn about the products, their ingredients, and their purpose — so that every order feels aligned, not rushed.

Because of the nature of our products and our commitment to safety, quality, and integrity, we are unable to accept returns, exchanges, or refunds.
Once a product leaves our studio, it cannot be resold for health and hygiene reasons.

This policy is a reflection of our values: choosing slowly, consciously, and intentionally — and respecting the journey your skin is on.

That said, your satisfaction and experience are incredibly important to us.
If you have any issues with your order or questions about our products, please don’t hesitate to reach out.
We are always happy to help.

You can contact us at: hello@lumenaturals.ca

Thank you for understanding, and for being a part of the Lume community.